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Service (Fulfillment & Shipping) Policy

Last updated: 27 April 2025

Parra Handyman Services LLC (“Parra Handyman,” “we,” “our”) provides on-site repair, installation, and maintenance services, not shippable goods. This policy explains how, when, and where our Services are delivered, together with every step from booking to job completion.

1. Scope of This Policy

  • Applies to all Services booked directly with us—online, by phone, or in person.

  • If we sell or drop-ship a physical product in the future, a separate Shipping Policy will be added.

2. Service Area

We serve homes within a 30-mile radius of ZIP 78681 (Round Rock, Austin, Cedar Park, Pflugerville, Georgetown, and nearby). Requests outside this zone are accepted case-by-case and may include a mileage surcharge.

3. Booking & Confirmation Workflow

StepWhat HappensCustomer Action

1. Quote RequestYou fill out the web form, call, or e-mail with project details.Provide photos and measurements to speed up estimating.

2. Written EstimateWe e-mail a line-item estimate within 1–2 business days.Review scope, pricing, terms, and warranty.

3. Acceptance & DepositClick “Accept” in the e-mail or sign on mobile; pay any required deposit securely via card link.

4. SchedulingWe confirm a date & 2-hour arrival window (e.g., 9–11 a.m.). You receive an automated calendar invite/SMS.Ensure someone 18 + is on-site.

5. Courtesy ReminderText reminder 24 h before arrival.Reschedule if needed (see Refund Policy).

4. Materials Procurement

  • Standard hardware (screws, anchors, caulk) travels with the technician.

  • Special-order items (e.g., custom doors, specialist fasteners) are purchased after your deposit clears. Lead-times vary by supplier; we will keep you informed.

5. Arrival & On-Site Procedure

  1. Technician arrives within the scheduled window and performs a safety walk-through.

  2. Work area is covered with drop cloths; furniture may be moved with permission.

  3. You may remain in the home but must keep pets and minors clear of the work zone.

  4. If hidden conditions are discovered (e.g., water damage behind drywall), the technician will pause, update pricing, and obtain your consent before continuing.

6. Completion & Sign-off

  • Technician reviews finished work with you, answers questions, and collects any remaining balance through a mobile card reader or online invoice.

  • You receive a digital receipt + 90-day labour-warranty certificate by e-mail within 24 h.

7. Emergency / Rush Services

  • Same-day or after-hours calls (Mon–Fri after 6 p.m. or weekends) carry a $75 emergency fee.

  • Availability is first-come, first-served; call (737) 300-5798 for fastest response.

8. Weather & Safety Delays

Outdoor work (e.g., fence repair) may be rescheduled for rain/lightning over OSHA limits. We will notify you by 7 a.m. the day of service and offer the next open slot.

9. Customer Responsibilities

  • Secure pets, kids, and valuables away from the work area.

  • Disclose any known hazards: asbestos, lead paint, live electrical issues, etc.

  • Provide working electrical outlets and indoor restroom access for jobs over four hours.

Failure to meet these requirements may trigger a reschedule fee (see Refund Policy).

10. Post-Service Support

  • Warranty claims: e-mail photos and a brief description to ParraHandymanServicesLLC@gmail.com. We aim to respond within one business day and schedule warranty work within five.

  • Non-warranty tweaks requested after the technician leaves are billed at our standard hourly rate with a one-hour minimum.

11. Contact

Parra Handyman Services LLC
Round Rock, TX 78681, USA
E-mail: ParraHandymanServicesLLC@gmail.com
Phone: (812) 493-3725

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